How do I find my accommodation?

Fai della Paganella is located 20km north of Trento and 60km south of Bolzano. The best way to get there is via the Adige Valley motorway, exit Mezzocorona, direction Mezzolombardo. If the road is snowy, chains are recommended from here on.
Castello Fai is located in the historical center of Fai della Paganella. At the entrance to the town stay on the main road and turn right into Via Trieste before the left-hand bend. After 100m straight ahead you reach the ring wall of Castello Fai.

Where can I park my car?

To unload, you can stop briefly on the street in front of the entrance gate to the house. Parking is available near the fountain in Piazza Trentina, or in Via Damiano Chiesa or in Via Trieste.
Please do not bring any ski equipment into the apartment. The equipment can be left at the lift station in the ski depot (below the Hotel Santellina).‚Äč

What do I have to consider during check-in and check-out?

Arrival day: Check-in is from 15:00 o’clock /departure day: Check-out until 11:00 o’clock. Send us your personal data and those of your compannions at the latest on the day of your arrival. You will receive the form in time by e-mail.

Is anyone there when I need help?

If you need help, our housekeeper, who lives just minutes away, or one of us will be there.
We will make sure during your stay that you and your companions are well and that nothing is missing.
In our house book you will find more important information and more about the surrounding area and the impressive history of the house.

Are there cribs?

For “Residenza delle Contesse” and “Castello Fai” we have an extra cot for children up to 3 years and a high chair.

Can animals be brought along?

We are allergic to animal hair, so this is not possible. Guests with animals will not get access to the accomodation.